These Terms and Conditions set out the basis on which Cleaners E2 provides cleaning services to customers in its service area. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means any individual, company or organisation that requests or receives services from Cleaners E2.
Company means Cleaners E2, the provider of cleaning services.
Services means residential or commercial cleaning services and any related services agreed in writing with the Customer.
Premises means the property or properties where the Services are to be carried out.
Cleaner means an employee, worker, subcontractor or representative engaged by the Company to perform the Services.
Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions, any booking confirmation, and any specific written variation agreed by the parties.
The Company provides professional cleaning services within its designated service areas, including parts of East London and surrounding postcodes such as E2. The exact nature of the Services, including scope, frequency, and duration, will be agreed at the time of booking.
Unless expressly stated otherwise, the Services do not include specialised cleaning such as exterior window cleaning at height, pest control, professional carpet restoration, or any work requiring specialist equipment or certification beyond that normally used for domestic or light commercial cleaning.
The Company reserves the right to refuse any task which, in its reasonable opinion, is unsafe, unsuitable, or outside the agreed scope of work.
Bookings may be made by the Customer through the Company’s accepted booking channels as communicated from time to time. The Customer must provide accurate information regarding the Premises, the type of property, approximate size, number of rooms, and any special requirements.
All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company reserves the right to decline a booking request without providing a reason.
The Customer is responsible for ensuring that access to the Premises is available at the agreed time. Any delays caused by lack of access, incorrect address information, or other issues under the Customer’s control may result in additional charges.
For regular or recurring Services, the Company will agree a schedule with the Customer. Any adjustments to regular bookings should be requested in advance and are subject to availability.
The Customer must ensure that the Premises are accessible to the Cleaner at the agreed start time. This may include arranging for someone to be present, providing keys, or using an agreed secure access method.
If keys are provided, the Customer confirms that they have the right to grant access and that the keys supplied are in good working order. The Company will take reasonable care to keep keys safe while in its possession.
If the Cleaner cannot gain access to the Premises or experiences a delay of more than 20 minutes due to access issues caused by the Customer, the visit may be cancelled or shortened at the Company’s discretion, and a cancellation or call-out fee may apply.
The Customer agrees to:
Ensure the Premises are safe and free from health hazards which might endanger the Cleaner.
Provide access to electricity, running water, and, where reasonably required, basic facilities such as a sink and toilet.
Inform the Company in advance of any hazards, fragile items, or surfaces requiring special care.
Secure all valuables and confidential documents prior to the visit.
Refrain from directing the Cleaner to perform tasks outside the agreed scope that may be unsafe, unlawful, or inappropriate.
Prices for the Services will be communicated to the Customer at the time of booking and may be based on hourly rates, fixed package rates, or a combination of both. All prices are quoted in pounds sterling and, where applicable, include or exclude VAT as stated.
The Company reserves the right to adjust its prices periodically. Any price change will not affect confirmed one-off bookings but may apply to future bookings or ongoing regular Services, in which case reasonable notice will be given.
Payment terms will be confirmed at the time of booking and may include payment in advance, payment on the day of service, or invoicing for business customers. The Company may require a deposit for certain Services, larger jobs, or end of tenancy cleans.
Payment methods accepted by the Company will be specified through its usual communication channels. The Customer agrees to pay all sums due in accordance with the agreed payment terms.
If payment is not received by the due date, the Company reserves the right to suspend Services and charge interest on overdue amounts at the statutory rate together with reasonable administration costs associated with recovering the debt.
The Customer may cancel or reschedule a booking by giving notice to the Company within the minimum notice period specified at the time of booking. Unless otherwise stated, a minimum of 24 hours notice before the scheduled start time is required for standard domestic visits, and a longer notice period may apply for larger or commercial bookings.
Where the required notice is not given, the Company may charge a cancellation fee up to the value of the planned visit. This fee is to compensate for the Cleaner’s reserved time and lost opportunity to reallocate the slot.
If the Company needs to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, severe weather, or operational issues, it will use reasonable efforts to offer an alternative time. The Company will not be liable for any indirect loss or inconvenience arising from such cancellations.
The Company will make reasonable efforts to ensure that Cleaners attend at the agreed time, but timing is not guaranteed. Factors such as traffic, prior job overruns, or access issues may cause delays.
Where a delay occurs, the Company will seek to inform the Customer and offer options such as a later arrival on the same day or rescheduling. No discount will be automatically due solely on the basis of a delay, but any adjustment will be at the Company’s discretion.
The Company may apply a minimum charge for each visit. If the actual time worked is less than the minimum booking duration, the full minimum charge may still apply.
The Company aims to provide a high standard of cleaning. The Customer should inspect the work as soon as reasonably possible after completion of each visit.
If the Customer is dissatisfied with any aspect of the Service, they must notify the Company within 24 hours of the visit, providing reasonable details of the issue. Where the complaint is justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial credit, or agree another appropriate remedy.
The Company will not be liable to address complaints raised outside the notification period or where the Customer has prevented the Cleaner from completing the agreed tasks.
The Customer should inform the Company of any items that are particularly fragile, of high value, or require special cleaning methods. The Cleaner will not be responsible for any damage resulting from ordinary cleaning where such items have not been disclosed.
The Company will take reasonable care when working around personal belongings. However, the Customer is advised to secure cash, jewellery, art, antiques, and important documents prior to the visit.
The Company maintains appropriate liability insurance for its business operations. The Company’s liability to the Customer in connection with the Services is limited as follows.
The Company will not be liable for any loss or damage unless it results directly from the negligence or intentional misconduct of the Company or its Cleaners while acting in the course of their duties.
The Company’s total liability for any claim or series of related claims shall not exceed the total amount paid by the Customer for the specific Service in question, except where such limitation is not permitted by law.
The Company will not be liable for indirect or consequential loss, including but not limited to loss of income, loss of profits, loss of opportunity, or any cost of alternative accommodation or services.
Nothing in these Terms and Conditions limits any liability which cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.
If accidental damage or breakage occurs during the provision of the Services, the Cleaner must report it to the Customer where possible and to the Company. The Customer must notify the Company in writing of any alleged damage within 24 hours of the visit, providing reasonable supporting information.
The Company may, at its discretion, repair the item, replace it with an equivalent item, or offer fair compensation taking account of age, condition, and fair wear and tear. The Company is not responsible for pre-existing damage, wear and tear, or deterioration arising from normal usage.
The Company endeavours to maintain a safe working environment for its Cleaners and Customers. The Customer agrees not to request any task that would put the Cleaner at risk, such as using unsafe ladders, handling hazardous substances without proper controls, or working in environments that are unsafe or unsanitary beyond typical cleaning circumstances.
The Customer must treat all Cleaners and representatives of the Company with respect and must not subject them to harassment, discrimination, or abusive behaviour. The Company reserves the right to terminate the Agreement with immediate effect if a Cleaner experiences such behaviour.
The Company will handle and dispose of general domestic or light commercial waste arising from its cleaning activities in accordance with applicable UK waste and environmental regulations.
Unless specifically agreed in writing, the Company will not remove large quantities of waste, hazardous waste, clinical waste, construction rubble, electrical items, or any materials subject to special disposal rules. The Customer is responsible for arranging appropriate collection or disposal of such items with licensed waste carriers where required.
The Customer agrees not to request the Cleaner to remove waste in a manner that would breach local authority rules, environmental legislation, or duty of care requirements for waste management.
Where the Customer requests that the Cleaner use cleaning products or equipment supplied by the Customer, the Customer is responsible for ensuring that such products are safe, suitable for the intended surfaces, and in good working order.
The Company will not be liable for any damage or injury arising from the use of customer-supplied products or equipment, including vacuum cleaners, steam cleaners, or chemicals, unless the damage is caused by the Cleaner’s misuse contrary to clear instructions.
The Company will handle any personal data provided by the Customer in accordance with applicable UK data protection laws. Personal information will be used only for the purpose of administering bookings, delivering the Services, handling payments, and communicating with the Customer.
The Company will take reasonable measures to keep personal data secure and will not sell or share it with third parties except where required to fulfil the Services, process payments, or comply with legal obligations.
The Company will not be liable for any failure or delay in performing its obligations under the Agreement where such failure or delay results from events beyond its reasonable control. This may include, but is not limited to, acts of God, extreme weather, transport disruption, strikes, pandemics, or changes in law or regulation.
Where a force majeure event occurs, the Company will inform the Customer as soon as reasonably practicable and may suspend or reschedule the Services without liability.
Either party may terminate ongoing regular Services by giving notice in accordance with any minimum commitment period agreed at the time of booking. If no period is specified, a minimum of seven days notice is usually required.
The Company may terminate the Agreement with immediate effect if the Customer fails to pay sums due, breaches these Terms and Conditions in a serious way, provides unsafe conditions, or behaves abusively towards Cleaners or representatives.
Upon termination, the Customer remains liable for all charges incurred up to the termination date and for any applicable late cancellation fees.
The Company may amend these Terms and Conditions from time to time. Updated terms will take effect from the date they are published or otherwise communicated to the Customer and will apply to future bookings. Existing confirmed bookings will continue under the terms in place at the time of confirmation unless the parties agree otherwise.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
These Terms and Conditions, together with any booking confirmation and any specific written variations agreed between the Company and the Customer, constitute the entire Agreement between the parties in relation to the Services and supersede any prior arrangements, understandings, or representations.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
By making a booking with Cleaners E2, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
Contact our cleaners E2 company and get the most affordable cleaning prices today. We deliver professional and efficient work anytime you need.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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