This Privacy Policy explains how Cleaners E2 collects, uses, stores, and protects your personal data when you use our cleaning services. It applies to all Cleaners E2 customers in our service area, including both regular and one-off customers. We are committed to handling your personal data in accordance with the General Data Protection Regulation and all applicable data protection laws.
This Privacy Policy applies to all interactions you have with Cleaners E2 as a customer or potential customer in our service area, including when you contact us, request a quote, book a service, or communicate with us regarding existing or past services.
Cleaners E2 is the data controller responsible for determining the purposes and means of processing your personal data. Where we work with third parties who process data on our behalf, they act as data processors and are bound by written agreements to protect your information.
We may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:
Identification and contact details, such as your full name and postal address for the service location and billing.
Communication details, such as your preferred contact method and the content of communications you send to us, including enquiries, complaints, and feedback.
Service details, such as property access information where necessary for providing the service, service preferences, date and time of bookings, and information you provide about your premises relevant to cleaning or related services.
Account and transaction information, such as booking history, invoices, payments made, and basic information about the services you have received from us.
Technical and usage information, such as basic information about how you interact with our website or online tools, where applicable, including dates and times of access and general device or browser information. We only collect such data where it is necessary for the operation and security of our website and services.
We rely on one or more of the following lawful bases under the General Data Protection Regulation to process your personal data:
Contract: We process your personal data when it is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract. This includes processing your details to provide quotes, confirm bookings, deliver cleaning services, issue invoices, and manage your account.
Legal obligation: We process certain information to comply with legal obligations, such as maintaining financial records for tax and accounting purposes and responding to lawful requests from public authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. Legitimate interests include managing and improving our services, responding to customer queries, ensuring security, preventing fraud, and maintaining accurate records of services provided.
Consent: In limited cases, we may rely on your consent, for example where local law requires consent for certain types of marketing communication. Where we rely on consent, you are free to withdraw it at any time, and this will not affect the lawfulness of processing before consent was withdrawn.
We use the personal data we collect for the following purposes:
To provide our cleaning and related services, including arranging appointments, accessing your premises with your permission, tailoring our services to your needs, and communicating with you about bookings and service updates.
To manage customer relationships, including handling enquiries, complaints, and feedback, maintaining service history, and ensuring a consistent and reliable customer experience.
To manage billing and payments, including issuing invoices, processing payments, and maintaining appropriate financial and accounting records.
To operate, secure, and improve our business and services, including maintaining accurate internal records, improving processes, training staff, and ensuring the security of our systems and premises.
To comply with legal and regulatory obligations, including cooperating with law enforcement or regulatory requests, where we are legally required to do so.
To send you service-related information and, where permitted, carefully considered marketing or promotional information about similar services you have used or expressed interest in, subject to your rights to object or opt out.
We may share your personal data with carefully selected third parties who act as data processors and support the delivery of our services. These processors only process your personal data on our instructions and are contractually required to protect your information and keep it confidential.
These processors may include providers of payment processing services that handle card and electronic payments, information technology and hosting services that support our website, scheduling systems, and data storage, and professional advisers such as accountants who require limited customer data to provide their services to us.
Where required by law, we may also disclose personal data to public authorities or law enforcement agencies. Such disclosures will only take place to the extent necessary and in accordance with data protection law.
We do not sell your personal data to third parties.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services to you, maintain business and financial records, and meet legal and regulatory requirements.
Service and account information, such as your booking and service history, is generally retained for as long as you remain our customer and for a reasonable period after your last interaction with us, to respond to queries and maintain accurate records.
Financial and transaction data, such as invoices and payment records, is kept for the period required by applicable tax and accounting laws.
In all cases, when personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified from it.
Where we use service providers located outside the United Kingdom or the European Economic Area, or where their systems or back-up facilities are located in other countries, this may involve a transfer of personal data to a country with different data protection standards.
In such cases, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard data protection clauses approved by relevant authorities or ensuring that the recipient is subject to an adequacy decision.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who need it for their role, using secure systems for storing customer information, and providing training to staff on data protection responsibilities.
While we aim to protect your personal data, no method of transmission or storage is entirely secure. We therefore cannot guarantee absolute security but will act promptly to investigate and, where applicable, report any suspected data breaches.
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will respect and respond to all valid requests within the time limits set by law.
Access: You have the right to request confirmation of whether we process personal data about you and to receive a copy of that data.
Rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Erasure: You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or consider an objection you have raised.
Objection: You have the right to object to our processing of your personal data where we are relying on legitimate interests, including any profiling based on those interests. You also have the right to object at any time to the use of your personal data for direct marketing.
Data portability: Where processing is based on consent or contract and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or the way we process personal data. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact our cleaners E2 company and get the most affordable cleaning prices today. We deliver professional and efficient work anytime you need.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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